Terms
Ordering Information:
PLACE AN ORDER online anywhere in the world. Payment shall be made before orders are final. We also accept:
  • Phone Orders through our Free call No. 1800 336331 (Australia only) or International +61 3 6225 3457
  • Fax Orders directly to No. (03) 6225 0324 or International +61 3 62250324. For your convenience, you may use our "Print Invoice Feature" tab upon your checkout.
  • Email Orders can be sent to eenee@eenee.com.au

Shop Securely With:
100% SSL Secure Shopping Your creditcard will not be charged until the item is shipped out

  • Visa, Mastercard
  • Personal Check, Money Order, Other Checks
  • Direct Deposit 
  • Select 'Details on File' if you have ordered before or if you have problems entering your card details, then phone or fax your card details separately.

Shipping Method:
DOMESTIC. All orders within Australia will be shipped via Australia Post or Australia Air Express. We also ship to PO Boxes. Weenees Pad orders are generally sent Express by Australia Air Express (1-3 days), other items if ordered with pads will be placed in the cartons of pads where possible.  Bulk orders of pads will be sent by road (allow up to 5 days). Note Australian Air Express is now charging a fee of $10.00 for a failed delivery attempt if you are not home to receive the goods.  To avoid this possible charge, please use a PO Box as the delivery address or alternatively you can elect to have a "LEAVE WITH OUT AUTHORITY" sticker (please type this in the 'Your notice to us' window when you are entering your address details).  The delivery person will leave the order on the porch or doorstep as discretely as possible, let us know if you have any specific instructions, however there is no proof of delivery with this and unfortunately we can take no responsibility for lost goods.  If you are not home to sign for the goods and there is no 'leave with out authority' sticker, they will leave a card notifying you that you can collect the parcel from your local Post Office, they will charge us the failed delivery charge and we will need to pass this charge onto you.  Small postal orders still go through Australia Post who do not at this stage charge for failed delivery attempts.

We now offer economical ROAD FREIGHT for bulk orders over 5kg to Metro areas in QLD (major cities) NSW (major Cities), ACT (Canberra) and VIC (major Cities), Perth and SA (major cities).  A street address will be required for these.

INTERNATIONAL. We ship to all locations Worldwide. Each package has a maximum weight of 16kg and size limit (2 parcels containing 4 cartons of Weenees pads each, i.e. a maximum of 8 cartons of pads per mailing order), if more than 8 cartons are placed on the one order we will inform you of any additional postage based on your country requirements if any and we'll have you approved it before we ship your packages.
DELIVERY SCHEDULE may vary with the products you order. We endeavour to process and send orders within 1 to 2 days, if there is likely to be a delay we will advise you by email.

Customer Service & Return Policy:
Money-Back Guarantee

If you are not satisfied with an item, return it, in new condition, with the order copy, within 30 days, for an exchange or refund. Items which have been used or laundered cannot be returned. Items must be returned in the original package (just the bag or box the item is in, not the mailing carton.) Postage charges are not refundable.

Please contact us at eenee@eenee.com.au if you feel one of our products you have ordered is faulty and we will organise for its replacement.